My Career Journey

Over 15 years building and leading IT infrastructure across leading fintech and banking institutions.

IT Manager

PAPEL

Aug 2025 – Jan 2026 · İstanbul (Hybrid)

  • Managed end-to-end planning, deployment and optimization of IT infrastructure on Turkcell Financial Cloud and Microsoft Azure.
  • Led the Data Center renewal tender, achieving 60% cost optimization through strategic vendor negotiation while ensuring scalability.
  • Directed a company-wide zero-downtime migration from Windows 10 to Windows 11.
  • Ensured full infrastructure compliance for PCI-DSS and CBRT (Central Bank) audits; designed HA and DR systems.

Project Leader

TEB (Türk Ekonomi Bankası)

Feb 2025 – Jul 2025 · İstanbul (Hybrid)

  • Led strategic infrastructure projects and supported digital transformation initiatives within the bank.

Voice Network Manager

Fibabanka

Aug 2017 – Jan 2024

  • Led Call Center transformation and integration projects, including CRM 365 integration for call center services.
  • Delivered chatbot & customer engagement channels integrated with Genesys Contact Center infrastructure.
  • Owned annual budget management for the contact center domain and modernized front-end applications.
  • Built self-service and core-banking integrations, plus an omni-channel video-banking onboarding application.

Platform Architect

Akbank

Feb 2016 – Aug 2017

  • Platform architect for call center transformation and integration projects.
  • Led migration of the next-generation collaboration infrastructure with seamless call center integration.
  • Implemented Nuance voice verification to improve security and customer identification.
  • Designed a robust disaster recovery infrastructure ensuring business continuity in critical scenarios.

Associate Project Leader

TEB (Türk Ekonomi Bankası)

Feb 2013 – Feb 2016

  • Designed and implemented contact center application projects and core banking / IVR integrations.
  • Renewed the IVR tree and services; implemented a Disaster Recovery center.
  • Integrated Sestek speech analytics and voice verification with Genesys for advanced analysis and security.

Product Support Engineer

Nortel Netaş

Feb 2008 – Feb 2013

  • Provided global support for network communication devices: wireless switches, secure routers, H.323 and SIP gateways.
  • Implemented custom features and bugfix patches across products.

Key Achievements

Cost Optimization

Achieved 60% data center cost reduction via strategic vendor negotiation during an infrastructure renewal tender.

Zero-Downtime Migration

Directed a company-wide Windows 10 → 11 migration with no business interruption.

Regulatory Compliance

Delivered audited compliance for PCI-DSS and CBRT, coordinating technical evidence with Internal Control.

Resilience by Design

Architected HA and Disaster Recovery systems across banking environments to minimize downtime.

Skills & Technologies

Hybrid CloudMicrosoft AzureAWSKubernetesVirtualizationDisaster RecoveryBusiness ContinuityPCI-DSSISO 27001GenesysSIP / VoIPIT BudgetingVendor ManagementDigital Transformation